Easy way to Identify and locate the correct driver for your device

You may need to download a driver for the device to be support.toshiba.com for one of the following reasons:

      Have you installed new hardware.
      You want to upgrade a driver for the existing hardware.
      having trouble with the existing hardware and the need to reinstall the driver.

The following article will help you understand Knwledge Base (click on link to see):

      How to locate the correct driver support.toshiba.com.
      How to Use Device Manager to identify the necessary driver.
      Additional tips when looking for updated drivers.

Locating the Correct Driver on support.toshiba.com


NOTE: For the following example we will Locating the correct driver for the webcam for Toshiba Satellite C855-S5107 with Windows 7 operating system.



Navigating to Drivers and Updates


      Open support.toshiba.com.
      In the search box type the model or serial number of the machine that you need a driver.
      Click on the Drivers and Updates tab.

Using filters to find drivers


1. The left side of the page Drivers and Updates under "Filters", select the operating system for the device (located at the bottom of the filter list). In this example we are looking for Windows 7 (64-bit).
select driver
2. Then select the hardware you are looking for the driver. In this example, we are looking for a driver for webcam, so we will select "Camera."

NOTE: The operating system available drivers apply to be displayed at the bottom of the filter list.
3. From available drivers, select the driver with the highest version number. In this example, we will select V2.0.3.37.
Using Device Manager to identify driver needed Open Device Manager

Windows 7 / Vista: 

Open the Start menu. Type "Device Manager" into the search field of the Start menu. Select "Device Manager" from the search results. Device Manager window will open and look like the following.


For Windows 8: 

 Hold down the Windows key. While continuing to hold down the Windows key, press the 'x' key to open a menu at the bottom left. Select "Device Manager". Device Manager window will open and look like the following.

Identify Correct Driver from Device Hardware
NOTE: For the following example we will Locating the correct driver for the webcam for Toshiba Satellite C855-S5107 with Windows 8 operating system.

1. Open the Device Manager as described above. 2. Choose "Imaging Devices".
3. Right-Click and select "Properties".
4. Properties will show the name of the driver and the driver version to compare with available drivers to determine if your machine has the latest version.
Tips for navigating Drivers and Updates page and Updating Drivers