How to check the router to ensure your computer can connect correctly
If you don't have access to the router (for example, you might be using a public Wi-Fi network), you can skip this section.
Locate your physical Wi-Fi router.
Unplug the router's power cord.
Wait 5 minutes.
Reconnect the router's power cord.
Wait 5 minutes for the router to establish its connection to the Internet.
Test your Wi-Fi again.
If you still can't connect, try removing any security on the Wi-Fi network. If this is your home network but you don't know how to do this, try contacting your Internet service provider.
If this fixes it, try using a different type of security if you wish to use a secured network.
Previously we ensured the Wi-Fi was enabled. In this section, we checked the router. If the computer still won't connect, we'll continue to check the software on the computer.
If you don't have access to the router (for example, you might be using a public Wi-Fi network), you can skip this section.
Locate your physical Wi-Fi router.
Unplug the router's power cord.
Wait 5 minutes.
Reconnect the router's power cord.
Wait 5 minutes for the router to establish its connection to the Internet.
Test your Wi-Fi again.
If you still can't connect, try removing any security on the Wi-Fi network. If this is your home network but you don't know how to do this, try contacting your Internet service provider.
If this fixes it, try using a different type of security if you wish to use a secured network.
Previously we ensured the Wi-Fi was enabled. In this section, we checked the router. If the computer still won't connect, we'll continue to check the software on the computer.
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